Teamwork
makes the
dream work!
Our Story
Health Innovation Group (HIG) was co-founded by Arvelle Balon-Lyon and Eileen Patterson from a place of shared conviction — that health and social care can, and must, be better. With decades of combined experience in health system leadership, transformation, and capacity building, both had seen the challenges firsthand: inequities in access, fragmented systems, and missed opportunities to improve care for individuals, families, and communities.
Rather than accepting these challenges as inevitable, Arvelle and Eileen chose to act. They envisioned an organization that would work alongside those ready to create real, measurable change — an organization that would meet partners where they are, bring clarity to complexity, and move ideas into action. That vision became HIG.
From its inception, HIG was designed as a social enterprise — a business model with purpose at its heart. Our approach ensures that the work we do creates benefits well beyond the immediate projects we undertake. Revenues are reinvested into developing educational programs, tools, and resources that are openly accessible, equipping healthcare leaders, providers, and communities everywhere with the means to accelerate transformation. In this way, every partnership strengthens not only the organizations we work with, but the broader health and social care ecosystem.
Over the years, we have built a team of exceptional professionals — innovators, strategists, facilitators, clinicians, evaluators, and system leaders — each bringing a unique blend of knowledge, skills, and lived experience. More than credentials, our people bring passion, dedication, and an unwavering commitment to equity and quality. We believe transformation is not just about processes and systems, but about people — their insight, their relationships, and their willingness to imagine a better way.
Today, HIG partners with health ministries, medical associations, health authorities, community organizations, and care networks across Canada and internationally. Our work spans primary care transformation, integrated health and social care models, digital health strategy, leadership development, and quality improvement at scale. In every engagement, we are guided by a core belief: when the right people come together with the right tools, structures, and vision, transformative change is not only possible — it’s inevitable.
Our story continues to be written in collaboration with those who share our vision for equitable, integrated, and person-centered care. Together, we are shaping systems that serve everyone, everywhere — and building a future where better health and social care is not the exception, but the standard.
Our Strengths
We have successfully led health and wellness improvements at all levels, from individual patients to national systems. Our expertise includes: ​
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Building organizational capacity for continuous quality improvement toward Patient' Health Home models
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Building change leader capacity to support primary and specialty practice teams implementing high-impact changes for integrated care delivery
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Supporting interdisciplinary primary care practice teams implementing change ideas in various circumstances and settings using local and collaborative learning approaches
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Experience-based co-design for patient-partnered care delivery
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Practical approaches to integrated care management using evidence-based tools for screening, complex care (including addictions and mental health), and interdisciplinary care planning
Our Experience
Today, HIG partners with health ministries, medical associations, health authorities, community organizations, and care networks across Canada and internationally. Our work spans primary care transformation, integrated health and social care models, digital health strategy, leadership development, and quality improvement at scale. In every engagement, we are guided by a core belief: when the right people come together with the right tools, structures, and vision, transformative change is not only possible — it’s inevitable.
HIG Leaders are Trusted Leaders and Advisors of Health System Transformation
Our story continues to be written in collaboration with those who share our vision for equitable, integrated, and person-centred care. Together, we are shaping systems that serve everyone, everywhere — and building a future where better health and social care is not the exception, but the standard.
Trusted Partnerships
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