Practice Facilitation Program

Program Schedule and Descriptions:

Session 1A and 1B: Introduction to Primary Care and the Art and Science of Practice Facilitation

Sessions 1A and 1B set the stage for the program by grounding us in the context, framework, and evidence for practice facilitation in primary care. You will explore the Practice Facilitator Domains and Competencies that inform their self-learning plan and will also be introduced to preliminary strategies for engaging with practices.

Session 1A: February 4, 9:30am - 12:00pm MT

Session 1B: February 11, 9:30am - 12:00pm MT

Session 2A and 2B: Practice Facilitation Skills

Sessions 2A and 2B build on knowledge from previous learning, further developing foundational practice facilitation skills, knowledge, and abilities that are integral to the role. You will lean into the “art” of facilitation and practice responding to various perspectives on readiness to change. You will also be introduced to the concept of quality improvement in preparation for upcoming learning.

Session 2A: February 18, 9:30am - 12:00pm MT

Session 2B: February 25, 9:30am - 12:00pm MT

Sessions 3A and 3B: Quality Improvement Methods

The goal of these sessions is to understand key quality improvement methods that practice facilitators can implement with teams to test changes and make meaningful improvements in the areas that matter to them. These methods will be practiced and integrated throughout the program.

Session 3A: March 4, 9:30am - 12:00pm MT

Session 3B: March 11, 9:30am - 12:00pm MT

Sessions 4A and 4B: Facilitating Teams and Teamwork & Building a Healthy Practice

These sessions underscore the importance of team and teamwork behaviours in primary healthcare delivery. Providing practical tools for practice facilitators to guide teams in fostering a healthy practice environment and enhancing teamwork– improving both care delivery and staff experience.

Session 4A: March 25, 9:30am - 12:00pm MT

Session 4B: April 8, 9:30am - 12:00pm MT

Sessions 5A and 5B: Know Your Patient Panel & Improving Access

Sessions 5A and 5B look at how practice facilitators can support teams in establishing key panel identification processes, setting the stage for optimized access, continuity of care, and panel management. Methods to measure access and balance provider supply and patient demand will also be introduced.

Session 5A: April 22, 9:30am - 12:00pm MT

Session 5B: May 6, 9:30am - 12:00pm MT

Session 6: Facilitating Clinic Flow Improvements

Session six will prepare practice facilitators to help practice teams improve their workflow from the macro to the micro level. Through scaffolded strategies, practice facilitators will support teams in analyzing and improving their current visit flow, scheduling, and appointment / non-appointment-related processes.

Session 6: May 20, 9:30am - 12:00pm MT

Session 9: Facilitating Care Coordination

This session explores how practice facilitators can promote and guide care coordination and seamless transitions between internal and external care team members. You will learn to effectively facilitate care coordination agreements and foster collaborative, informed care across the team and during transitions.

Session 9: June 17, 9:30am - 12:00pm MT

Session 10: Sustain, Spread, and Celebrate

Our final session brings us back to the Sequence to Achieve Change, focusing on how successful changes can be spread and scaled over time and how practice facilitators can support teams to ensure those changes stick. We will close the program with reflections, celebrations, and planning for the next steps related to our learning.

Session 10: June 24, 9:30am - 12:00pm MT

The Leading Program in Canada

We are excited to be partnering with Amplify Care to deliver the Practice Facilitation Program. Practice facilitation is an approach to supporting improvement in primary care practices that focuses on building organizational capacity for continuous improvement.

Overview

This program builds capacity by training practice facilitators in quality improvement (QI) methods and coaching to introduce, test and implement high-impact changes in primary healthcare, through 35 hours of synchronous learning supported by mentors throughout the program.

During the program, individuals or teams identify a project and employ practical tools to implement changes to improve access, build reliable tracking systems, enhance patient care, and support efficient and resilient healthcare teams.

Next cohort starting February 4, 2026

Why join?

Explore the art and science of QI practice facilitation
Engage the practice team to apply QI methods
Implement evidence-based high-impact changes
Coach teams to optimize primary care delivery
Achieve the Quintuple Aim of healthcare

Program Supports:

Experienced faculty and mentorship
Peer-to-peer connections via a global network
Receive practical tools and resources
Inquire about receiving provincial job subsidies

We are delighted to offer two program modalities:

Virtual

Delivered 100% online
All sessions are instructor-led and synchronous
Fifteen (15) online sessions

Hybrid (in-person + virtual)

Available on request: Please contact us!
Combination of in-person and virtual delivery
All sessions are instructor-led and synchronous

For information on available provincial subsidies please contact us at improve@healthinnovationgroup.ca

If a group request is received, HIG can arrange French language support or interpretation.